Customer Service Analyst T2-II

AMERICAN EXPRESS

2 - 7 years

4 - 9 Lacs

gurugram

Posted:2 weeks ago| Platform:

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Skills Required

training outbound career development due diligence finance wellness management customer service analyst counselling supervision

Work Mode

Work from Office

Job Type

Full Time

Job Description

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Managing and processing New Commercial Client and Card Member applications for US market
Servicing Clients through Inbound and Outbound calls
Ensure established compliance measures are met when completing set up and maintenance of accounts
Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements
Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received.
Manage the end to end journey of a commercial setup and Card Member
Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment
Document necessary account information and offer solutions that benefit the customer and our business
Maintain acceptable performance standards, including effectiveness, efficiency, and quality

Minimum Qualifications

Graduate/Postgraduate
Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

Preferred Qualifications
Demonstrated ability to work independently in a fast paced, structured, high-volume environment with minimal supervision
Proven negotiation/problem solving skills with internal and external clients
Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy
Must possess strong planning and organizational skills
Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management
Must be flexible to work any shift during core hours of operations Monday through Friday, in a 24hour environment, weekends (depending on business needs)

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