Customer Service Agent

Subject Line: Application for Customer Support Agent Company: KloQ Ride Location: Kolkata (On-Site) Position: Customer Support Agent Openings: 2 Joining: Immediate Experience Required: Minimum 6 months in customer service or a similar role About KloQ Ride : KloQ Ride is a next-generation ride-hailing platform built to offer safe, affordable, and convenient rides across Kolkata and beyond. Our mission is to create a driver-friendly, customer-centric ecosystem that makes commuting smarter and simpler for everyone. Role OverviewWe are seeking energetic and empathetic Customer Support Agents who will be the voice of KloQ Ride. The ideal candidate will handle customer queries, resolve complaints, assist drivers, and ensure smooth ride experiences through calls, chats, and emails. Key ResponsibilitiesHandle incoming calls and chats from riders and drivers promptly and professionally. Assist customers with ride booking issues, payments, and app troubleshooting. Manage driver-related queries, including onboarding and support. Maintain accurate records of interactions and resolutions in the system. Escalate complex issues to the operations team when needed. Ensure timely follow-ups to provide closure to customer concerns. Promote a positive customer experience and uphold KloQ Ride’s service standards. Provide daily and weekly reports to the team lead or manager. Required Skills & QualificationsMinimum 6 months of experience in customer support or related field. Strong communication skills in Bengali, Hindi, and English. Basic knowledge of computers and mobile apps. Ability to multi-task and work under pressure. Empathetic, patient, and customer-first mindset. Problem-solving attitude with quick decision-making skills. Preferred Skills (Bonus)Prior experience with ride-hailing services. Familiarity with CRM tools. BenefitsCompetitive salary 💰 Growth opportunities within a fast-scaling mobility startup 🚀 Dynamic, supportive, and team-oriented environment. Be part of a mission to redefine urban mobility. How to ApplySend your resume/CV to: toyad@kloqride.com or WhatsApp your details to: +91-6364267215