Customer Sales & Support Executive

At Surescout.in, hiring isn’t just a process — it’s our purpose. We specialize in connecting exceptional

talent with forward-thinking organizations, turning capabilities into opportunities. Our mission is to

bridge the gap between ambition and achievement by aligning skilled professionals with roles where they

can truly thrive.

Customer Sales & Support Executive

Job Title:

Industry:

Experience Required:

Job Summary :

Customer Sales & Support Executive

Key Responsibilities :

• Handle inbound and outbound customer calls with professionalism and empathy.
• Respond promptly to inquiries, complaints, and service requests, ensuring timely resolution.
• Promote services, offers, and packages to generate sales and maximize revenue.
• Upsell and cross-sell products / services.
• Maintain accurate records of customer interactions, feedback, and resolutions in CRM systems.
• Coordinate with internal teams to ensure smooth service delivery.
• Analyze customer feedback and suggest improvements to enhance customer satisfaction.
• Achieve monthly sales and customer satisfaction targets.
• Ensure adherence to service quality standards and company policies.

Requirements :

• Bachelor’s degree in Hospitality, Business Administration, or a related field preferred.
• 3–5 years of work experience in customer support and sales, preferably in the hotel or hospitality sector.
• Prior experience in a call centre handling customer calls and complaint resolution is mandatory.
• Strong communication skills (verbal & written) with fluency in Tamil and English; additional regional languages will be an advantage.
• Proven ability to handle difficult situations and resolve customer issues effectively.
• Passionate about sales with a customer-first mindset.
• Proficient in MS Office and CRM/Hotel Management Software.
• Flexible to work in weekends and holidays as per business requirements.

Key Skills :

• Customer Relationship Management
• Complaint Handling & Resolution
• Sales & Upselling Techniques
• Excellent Communication & Interpersonal Skills
• Problem-Solving & Negotiation
• Time Management

Please send your resumes to reachus@surescout.in