Customer Sales & Support Executive

You are a highly motivated individual seeking to join a team as a Customer Sales & Support Executive in the Food Services Industry. You must have a background in call center operations, with a focus on delivering exceptional customer service and driving sales conversions. Your primary responsibilities will include handling customer calls, resolving complaints efficiently, promoting services to boost sales, and maintaining customer records accurately. Additionally, you will collaborate with internal teams to ensure seamless service delivery, analyze customer feedback to enhance satisfaction, and meet monthly sales targets. To excel in this role, you should possess a Bachelor's degree in Hospitality or Business Administration, have 3-5 years of experience in customer support and sales, excellent communication skills in Tamil and English, proficiency in MS Office and CRM systems, and a customer-first mindset. Flexibility to work on weekends and holidays is required. **Key Responsibilities:** - Handle inbound and outbound customer calls professionally and empathetically. - Respond promptly to inquiries, complaints, and service requests for timely resolution. - Promote services, offers, and packages to drive sales and maximize revenue. - Upsell and cross-sell products/services effectively. - Maintain accurate customer interaction records in CRM systems. - Coordinate with internal teams to ensure smooth service delivery. - Analyze customer feedback and propose enhancements for improved satisfaction. - Achieve monthly sales and customer satisfaction targets. - Ensure compliance with service quality standards and company policies. **Requirements:** - Bachelor's degree in Hospitality, Business Administration, or related field preferred. - 3-5 years of experience in customer support and sales, preferably in the hotel or hospitality sector. - Prior experience in a call center handling customer calls and resolving complaints is mandatory. - Strong communication skills in Tamil and English; knowledge of additional regional languages is a plus. - Ability to handle challenging situations and resolve customer issues effectively. - Passion for sales with a customer-centric approach. - Proficiency in MS Office and CRM/Hotel Management Software. - Flexibility to work on weekends and holidays as per business needs. **Key Skills:** - Customer Relationship Management - Complaint Handling & Resolution - Sales & Upselling Techniques - Excellent Communication & Interpersonal Skills - Problem-Solving & Negotiation - Time Management If you are interested in this opportunity, please send your resumes to reachus@surescout.in.,