Customer Sales Executive

About Time2Chess: Time2Chess is a fast-growing chess education company, offering structured and high-quality coaching to students of all levels. Our mission is to make chess learning accessible, engaging, and impactful. We value strong communication, empathy, and a passion for customer success. Role Overview: We are looking for a dynamic, passionate  and goal-oriented Customer Sales Executive to manage parent and student interactions, guide prospective customers through our sales funnel, and maintain a long-term relationship with enrolled families. This role combines customer service , communication, customer relationship management, and admission-based sales responsibilities. Key Responsibilities: a) Customer Relationship Management: Serve as the primary point of contact for parents and students Address inquiries related to course details, batch schedules, fees, and faculty Ensure a smooth onboarding experience for new students Regularly check in with existing customers to monitor satisfaction and collect feedback Handle complaints with empathy and a solution-oriented mindset b) Lead Conversion & Admission: Convert leads into successful enrollments through calls, WhatsApp, and follow-ups Coordinate and schedule demo classes with coaches and prospective students Maintain lead tracking sheets/CRM and update status of conversions Upsell and promote new courses or offers to existing customers Achieve weekly/monthly sales targets as assigned c) Collaboration & Reporting: Work with the marketing team for promotions and campaigns Coordinate with accounts for fee follow-ups Provide timely reports on lead performance, customer satisfaction, and admissions Required Skills & Qualifications: Bachelor's degree in any field (Business/Communication preferred) 1–3 years of experience in customer relations or sales (education/training industry is a plus) Excellent verbal and written communication skills in English and Tamil Strong interpersonal skills and a customer-first approach Ability to multitask and prioritize in a dynamic environment Tools & Technical Skills: Google Sheets / MS Excel for lead tracking WhatsApp Business & Email communication Basic knowledge of telecalling & CRM software Key Competencies: Empathy and listening skills Confidence and persuasion Target-oriented mindset Adaptability and accountability Problem-solving attitude