Customer sales Executive (CRE)

Customer Sales Executive – Wheat Bakes

Location: T. Nagar, Chennai

About Us:
Wheat Bakes is a premium bakery brand offering healthy and delicious baked products. As part of our expansion, we are enhancing our customer engagement and online operations. We are looking for a dynamic Customer Sales Executive to handle customer interactions, online orders, and coordinate between our stores and delivery platforms.

Key Responsibilities:

• Handle customer queries, orders, and feedback received via WhatsApp, Instagram, ONDC, and phone calls.
• Manage order confirmations, follow-ups, and delivery coordination with store teams.
• Record and maintain daily sales reports, order tracking, and payment settlements.
• Maintain and update customer database (repeat orders, birthdays, offers, etc.).
• Support marketing and promotions by sending offers and announcements to customer lists.
• Coordinate with delivery partners for custom deliveries and ensure smooth operations.
• Resolve customer issues or complaints promptly with empathy and professionalism.
• Prepare daily/weekly sales summaries for management review.
• Assist in inventory or stock coordination between outlets when required.

Skills & Requirements:

• Good communication skills in English and Tamil.
• Customer-focused, polite, and confident in handling messages and calls.
• Proficiency in MS Excel / Google Sheets / WhatsApp Business.
• Basic knowledge of POS systems, dashboards, or willingness to learn.
• Organized, proactive, and reliable.
• Minimum 1 year experience in customer service, inside sales, or office coordination preferred.

Job Type:

Full-time

Job Type: Full-time

Pay: ₹14,000.00 - ₹17,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person