As a Subscription Renewals professional in Mumbai Suburban with 1-3 years of experience, your responsibilities will include: - Providing product-based technical support via call/text - Resolving customer queries through troubleshooting - Conducting online/on-site training of software products - Handling installation and patch updating - Maintaining support action records - Improving team processes - Collecting customer feedback and requirements - Working in a timely and efficient manner To excel in this role, you should possess the following key skills: - Outstanding verbal and written communication - Active listening and consultative questioning abilities - Negotiation and objection handling skills for renewals - Data orientation and comfort with usage analytics, Excel, and Google Sheets - Proficiency with CRM tools The ideal candidate should hold a Bachelor's degree in Business, Marketing, or a related field, with specialization in Indian equity derivatives markets and trading platforms.,

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Customer Retention Executive