Customer Retention Executive

1 - 5 years

0 Lacs

Posted:1 week ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Subscription Renewals professional in Mumbai Suburban with 1-3 years of experience, you will be expected to possess key skills such as outstanding verbal and written communication, active listening, consultative questioning, negotiation, objection handling for renewals, data orientation including analytics and proficiency with CRM tools like Excel or Google Sheets. Your primary responsibilities will include providing product-based technical support through various communication channels, resolving customer queries via troubleshooting, conducting online or on-site training sessions for software products, handling installation and patch updating tasks, maintaining support action records, enhancing team processes, gathering customer feedback and requirements, and ensuring timely and efficient work delivery. To excel in this role, you should hold a Bachelor's degree in Business, Marketing, or a related field, with a specialization in Indian equity derivatives markets and trading platforms. Your ability to effectively communicate, troubleshoot technical issues, and manage customer interactions will be crucial in delivering high-quality support services and contributing to the overall success of the subscription renewals function.,

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