As a Subscription Renewals professional in Mumbai Suburban with 1-3 years of experience, you will be expected to possess key skills such as outstanding verbal and written communication, active listening, consultative questioning, negotiation, objection handling for renewals, data orientation including analytics and proficiency with CRM tools like Excel or Google Sheets. Your primary responsibilities will include providing product-based technical support through various communication channels, resolving customer queries via troubleshooting, conducting online or on-site training sessions for software products, handling installation and patch updating tasks, maintaining support action records, enhancing team processes, gathering customer feedback and requirements, and ensuring timely and efficient work delivery. To excel in this role, you should hold a Bachelor's degree in Business, Marketing, or a related field, with a specialization in Indian equity derivatives markets and trading platforms. Your ability to effectively communicate, troubleshoot technical issues, and manage customer interactions will be crucial in delivering high-quality support services and contributing to the overall success of the subscription renewals function.,
As a Manual Test Engineer, you will play a crucial role in ensuring the quality of our product by performing various testing activities. Your responsibilities will include: - Understanding customer requirements to tailor testing strategies accordingly - Preparing test cases to cover all possible scenarios - Conducting scenario testing to simulate real-life usage - Working on test simplification and automation to increase efficiency - Documenting defects found during testing for further analysis - Coordinating with developers to ensure timely bug fixes - Performing comparative benchmarking to assess performance against industry standards In addition to the above key responsibilities, we are looking for individuals who possess the following qualifications and skills: - B.Tech/B.E. in Any Specialization with a specialization in Quality Assurance - Passion for Testing and a drive to make things happen - Good communication skills to effectively collaborate with team members - Thorough, organized, and fast in testing to meet project deadlines - Sense of user interaction design to enhance user experience - Comfortable with statistics for data analysis - Familiarity with capital markets/trading platforms to understand the domain better Join us if you are ready to take on this exciting opportunity and contribute to our team's success!,
As a Software Support Executive, you will be responsible for: - Providing product-based technical support via call/text - Resolving customer queries through troubleshooting - Conducting online/on-site training of software product - Handling installation and patch updating - Maintaining support action records - Improving team processes - Collecting customer feedback and requirements - Working in a timely and efficient manner Qualifications Required: - 0-1 years of experience in Software Support - B.Tech/B.E. degree in Any Specialization Key Skills: - Smart and proactive approach to problem-solving - Excellent communication skills in English, Hindi, or Gujarati - Familiarity with capital markets and trading platforms - Quick grasp of new ideas and concepts - Strong organizational skills - Enjoyment in troubleshooting - Enthusiasm for training others If you meet the qualifications and key skills mentioned above, this exciting opportunity in Mumbai Suburban awaits you.,
Place: Mumbai( Andheri ) Experience: 1 - 3 years CTC: 2.5-4 Lacs P.A. Key Skills: Strong understanding of CRM systems (any CRM experience acceptable). Good knowledge of data cleaning, data entry, and database management. Excellent communication skills for customer interaction and internal coordination. Basic analytical ability to interpret customer behavior and usage patterns. Proficiency in MS Excel or Google Sheets. Detail-oriented, organized, and able to work independently. Financial markets understanding Qualification: B.Com in Any Specialization Specialization: CRM Operations Job Function: CRM Customer Data Executive Job Description Key responsibilities: Maintain accuracy, completeness, and consistency of customer data in the CRM system. Work closely with Sales, Support, and Billing teams to ensure updated and correct customer information. Manage and clean customer records: merging duplicates, updating contact details, and performing regular data verification. Review subscription validity, end dates, and process renewals or validation extensions. Conduct customer interviews to gather feedback, identify issues, and support product improvement. Monitor customer activity and interactions to identify inactive or unhappy customers and support retention strategies.
Place: Mumbai( Andheri ) Experience: 1 - 3 years CTC: 2.5-4 Lacs P.A. Key Skills: Strong understanding of CRM systems (any CRM experience acceptable). Good knowledge of data cleaning, data entry, and database management. Excellent communication skills for customer interaction and internal coordination. Basic analytical ability to interpret customer behavior and usage patterns. Proficiency in MS Excel or Google Sheets. Detail-oriented, organized, and able to work independently. Financial markets understanding Qualification: B.Com in Any Specialization Specialization: CRM Operations Job Function: CRM Customer Data Executive Job Description Key responsibilities: Maintain accuracy, completeness, and consistency of customer data in the CRM system. Work closely with Sales, Support, and Billing teams to ensure updated and correct customer information. Manage and clean customer records: merging duplicates, updating contact details, and performing regular data verification. Review subscription validity, end dates, and process renewals or validation extensions. Conduct customer interviews to gather feedback, identify issues, and support product improvement. Monitor customer activity and interactions to identify inactive or unhappy customers and support retention strategies.
As a Subscription Renewals professional in Mumbai Suburban with 1-3 years of experience, your responsibilities will include: - Providing product-based technical support via call/text - Resolving customer queries through troubleshooting - Conducting online/on-site training of software products - Handling installation and patch updating - Maintaining support action records - Improving team processes - Collecting customer feedback and requirements - Working in a timely and efficient manner To excel in this role, you should possess the following key skills: - Outstanding verbal and written communication - Active listening and consultative questioning abilities - Negotiation and objection handling skills for renewals - Data orientation and comfort with usage analytics, Excel, and Google Sheets - Proficiency with CRM tools The ideal candidate should hold a Bachelor's degree in Business, Marketing, or a related field, with specialization in Indian equity derivatives markets and trading platforms.,