Customer Retention Executive

Customer Support Executive - Blended Process

Location - Gurgaon

Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.

* Resolve customer complaints in a timely and professional manner

* Monitor customer feedback and provide recommendations for improvement

* Follow Quality Assurance & compliance guidelines.

JOB DETAILS

* Location: Gurgaon

* Shift timings: Rotational Shifts

* Working Days: 05 Days (Rotational)

* Weekly Offs: 02 Days (Rotational)

PERKS & BENEFITS

* Incentives: Performance Based

* PF & Medical Benefits

* Both Side Cab Service

ELIGIBILITY CRITERIA

* Bachelor’s degree in any field

* Excellent written and verbal communication skills

* Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS

* Excellent communication skills (verbal & written)

* Knowledge of customer service principles and practices

* Excellent customer service skills

* Ability to multitask and prioritize tasks

* Ability to work independently and as part of a team

DOJ: Immediate

Contact - 9216261948

Job Type: Full-time

Pay: Up to ₹35,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Application Question(s):

• Do you have 6 months of work experience with all documents such as offer letter , Salary slips & Experience letter?

Education:

• Bachelor's (Required)

Experience:

• in sales/upselling: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: In person