Customer Relationship Officer (CRO)

Job Description:

We're looking for a Customer Relationship Officer (CRO) passionate about engaging with customers buying our premium flats & apartments and guiding them through the purchase journey to post-possession delight. You'll play a pivotal role in nurturing relationships, addressing queries, and ensuring customers experience the best of Dream Home Developers' residential offerings.

Key Responsibilities:

1. Customer Engagement for Flats/Apartments: Foster strong relationships with buyers of our premium apartments/flats, focusing on project merits.

2. Product Knowledge: Have in-depth understanding of apartment specifications and features like Individual Floor Apartments, private terraces, EV etc.

3. Lead Handling & Site Visits: Proactively speak with customers inquiring about flats/apartments; coordinate and arrange site visits for interested clients.

4. Follow-up & Deal Closure: Follow up diligently with clients post-inquiry/site visit; work towards closing deals for flats/apartments, ensuring customer satisfaction.

5. Customer Service Excellence: Address customer concerns about apartments—be it specifications, payment plans, possession timelines, amenities, etc.

6. Handover & Post-Possession: Ensure smooth handover of apartments; manage post-sale customer interactions for flats.

7. Feedback & Improvement: Gather feedback on our apartment products to enhance offerings and customer delight.

8. Promote Key USP: Highlight unique selling points of Dream Nest flats, like individual floor apartments for privacy, connectivity, and lifestyle amenities.

9. Collaboration: Work with sales, marketing, legal, and project teams for a seamless customer experience for apartment buyers.

Required Skills & Qualifications:

1. Education: Any Bachelor’s degree

2. Experience: Minimum 5 years experience in customer-facing roles, preferably in real estate selling flats/apartments.

3. Communication Skills: Excellent communication in English and Tamil.

4. Real Estate Awareness: Good understanding of the apartment buying process and customer expectations in residential real estate.

5. Customer Focus: Strong orientation to delight customers buying premium flats/apartments.

6. Problem-Solving: Address customer queries effectively on aspects like apartment specifications, payments, and possession.

7. Digital Comfort: Proficiency in CRM tools relevant for tracking apartment sales and customer interactions.

8. Persuasion & Follow-up Skills: Ability to effectively follow up with prospects and drive deal closure.

Desired Attributes:

- Passion for selling premium flats/apartments and ensuring customer satisfaction.

- Proactive in resolving customer concerns on Dream Nest like projects.

- Strong empathy handling customer aspirations for dream homes.

- Adaptable to trends in the residential real estate market, focusing on apartments.

- Comfortable in converting inquiries to sales with good follow-up skills.

What We Offer:

- Competitive salary & benefits in line with the real estate industry for flats/apartment sales & service.

- Growth opportunities in Dream Home Developers focusing on premium residential projects.

How to Apply:

Interested candidates fitting the profile are invited to submit a resume and + cover letter to srm.mtem@gmail.com or WhatsApp 9042492278

Subject Line: Application for Customer Relationship Officer (CRO) – [Your Name]

We look forward to a motivated Customer Relationship Officer joining us to enhance experiences for buyers of our premium flats & apartments!

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Experience:

• Customer Relationship Officer: 5 years (Required)

Work Location: In person