Customer Relationship Officer

Job Description

The Role We at Aliens are looking for an enthusiastic and dynamic Customer Relationship Officer as part of our high performing CRM team with either no or a maximum of 1 year of experience in similar profile across industry. The incumbent will be responsible for handling all the concerns and issues of our existing customers in order to improve our organisations overall customer satisfaction levels. S/he will be required to maintain constant interaction with customers, driving collections, post sales responsibilities and cross-selling. The incumbent would work in a high-paced team environment with multiple team members. S/he would be based out of Hyderabad and would report to the respective Team Leader. Key Responsibilities Monitoring relationships with existing customers and providing an effective sales funnel Optimizing existing customer database to reach out to prospective customers in future Developing innovative and novel techniques of attracting and onboarding new sets of customers Ensuring timely collections from existing as well as new customers Executing low hanging collections Providing assistance in flat shifts, loan shifts to the customers Be the SPOC for all the registrations, procedural work and handovers to the specific customer and providing them with a warm onboarding experience Ensuring hassle free cancellations across board and products by assisting the customers in a time bound manner Expanding outreach to customers by successfully executing cross-selling initiatives- loyalty programs, up-selling, cross-selling etc. Candidate Profile Specifically, the candidate should have: Excellent academic record with 80% or more in at least one board examination or higher Undergraduate and Post-graduate (if applicable) from NIRF ranked campus Excellent communication, presentation and negotiation skills Understanding of Collections/sales channel/ real estate/ products etc.