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Titan Company logo

Customer Relationship Officer

1 - 6 years

2 - 4 Lacs

Bengaluru

Posted:17 hours ago| Platform: Naukri logo

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Skills Required

Customer Relationship Handling Customer Queries Sales Support Solving Queries Customer Complaints Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Relations Officer Chat + Voice Experience: 2+ years Location: Titan Corporate Ltd, Bangalore Job Description: We are hiring a Customer Relations Officer to handle customer interactions via chat, WhatsApp, voice, and email . The ideal candidate is a strong communicator with a customer-first attitude and experience in Live Chat and Outbound Calling . Key Responsibilities: Respond to customer queries via chat, voice, and email within SLA. Assist customers with product features, issues, and resolutions. Manage pre-sales and post-sales support. Follow up with customers to ensure resolution and satisfaction. Conduct outbound calls to engage leads and improve conversions. Maintain accurate records, tag interactions, and escalate as needed. Share feedback with Product, Sales, and Marketing teams. Requirements: Graduate with 2+ years in customer support (Chat + Voice) Sales-oriented with basic tech and digital platform knowledge Familiarity with Live Chat/WhatsApp support tools Comfortable with 6-day work week (including Sundays) Performance Metrics: CSAT, Revenue, Conversion Rate Productivity and Call Tagging Accuracy Data Hygiene and Compliance Interested Candidates kindly share your details on amruthaj@titan.co.in

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Titan Company
Titan Company
www.titan.co.in

Consumer Goods - Watches and Jewelry

Bangalore

6,000+ Employees

145 Jobs

    Key People

  • C.K. Venkataraman

    Managing Director

  • Bhaskar Bhat

    Former Managing Director

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