Customer Relationship Officer

Job Description

Job Title: Customer Relationship Officer (CRO) – Telesales & Support Location: Khajod, Surat (SDB) Job Type: Full-Time Department: Sales / Customer Service Working Hours: 9:00 AM – 6:00 PM (Monday to Saturday) Reporting to: Sales Manager / Customer Service Lead Job Summary: We are looking for a proactive and articulate Customer Relationship Officer (CRO) to handle telesales and customer support for our lab-grown diamond jewellery range. The ideal candidate must be fluent in English, persuasive over the phone, and committed to delivering excellent customer experiences. Key Responsibilities: Make outbound calls to potential and existing customers to promote lab-grown diamond jewellery products. Convert inquiries into sales by explaining product features, pricing, offers, and USPs. Handle inbound customer queries via calls, WhatsApp, email, and social platforms. Maintain detailed records of customer interactions, transactions, and feedback. Follow up on leads and ensure timely communication for sales closures. Educate customers on lab-grown diamonds and help them make informed buying decisions. Collaborate with the sales and operations teams for seamless order processing and after-sales support. Build long-term customer relationships to encourage repeat business and referrals. Meet weekly/monthly sales and customer service targets. Maintain a professional tone and a positive attitude throughout all interactions. Key Requirements: Experience: 1–5 years in telesales, telemarketing, or customer support (jewellery/fashion/luxury sector preferred). Education: Graduate in any discipline (Commerce or Marketing preferred). Skills: Excellent verbal and written communication in English (mandatory) Strong telesales, persuasion, and negotiation skills Good listening skills and empathy in customer handling Basic knowledge of CRM tools and Excel Ability to multitask and work independently Personality: Confident, energetic, and customer-oriented Others: Should be comfortable working full-time from 9:00 AM to 6:00 PM Preferred Attributes: Knowledge or interest in lab-grown diamonds and fine jewellery Prior experience handling luxury or high-value products Experience with WhatsApp Business or CRM-based communication tools Compensation & Benefits: Fixed salary + performance-based incentives Employee discounts on jewellery In-house product and sales training Positive and growth-oriented work environment Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Food provided Leave encashment Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 8866371274