Customer Relationship Mermber

Job Title: CRM Executive / CRM Team Member
Department: Customer Relationship Management

We are looking for a proactive and detail-oriented CRM Executive to join our team.
The ideal candidate will be responsible for ensuring smooth coordination between departments, checking SOP adherence, and supporting CRM functions using tools like Excel, Word & Google Sheets. This role is pivotal in maintaining operational efficiency and delivering a seamless customer experience.

Key Responsibilities:

SOP Monitoring & Compliance:
Regularly check and ensure all company Standard Operating Procedures (SOPs) are being followed across relevant departments.
Escalate non-compliances to the appropriate authority.

Team Coordination:
Liaise with the Operational Team for day-to-day coordination and support.Work closely with the Team Leader to track assigned tasks, timelines, and execution status.Follow up with internal teams for timely updates and task closures.

CRM Data Handling:

Maintain customer data records, task trackers, and reports with accuracy.

Assist in generating reports using MS Excel and preparing communication using MS Word.

Ensure data is regularly updated and aligned with the CRM system (if applicable).

Communication & Support:

Support internal teams with CRM-related queries.

Draft professional emails, summaries, and internal communication documents when needed.

Key Skills & Qualifications:

• Bachelor’s degree in any field (preferably Business Administration or related).
• 1–2 years of experience in CRM, operations coordination, or administrative roles.
• Proficiency in Microsoft Excel and Word is a must.
• Strong organizational, time management, and communication skills.
• Attention to detail with the ability to manage multiple tasks efficiently.
• Team player with a problem-solving mindset.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• English (Required)

Work Location: In person

Application Deadline: 30/06/2025
Expected Start Date: 01/07/2025