Customer Relationship Manager

Job Title:

Location:

Job Summary:

Customer Relationship Manager (CRM)

About us:

Shree Ji Steel Private Limited is the leading player and quickest growing manufacturer, trader and exporter firm in the iron and steel industry. Were on a mission to revolutionize the market with our innovative solutions. Join us to be a part of a dynamic team that values creativity, strategic thinking, and data-driven results and looking for a creative and data-driven Executive Assistant to join our team and help us grow our brands presence.

Key Responsibilities:

• Build and maintain strong, long-lasting customer relationships with global and domestic clients.
• Understand client requirements and coordinate with internal teams (sales, logistics, production, documentation) to ensure timely delivery and service.
• Handle customer inquiries, resolve complaints, and provide solutions to ensure customer satisfaction.
• Assist in negotiations and support the sales team to achieve customer retention and revenue growth.
• Keep track of export documentation, shipment schedules, and after-sales support.
• Identify opportunities for account growth and cross-selling within existing client portfolios.
• Maintain regular communication with clients through calls, emails, and meetings.
• Prepare and present customer status reports, market feedback, and competitor analysis to management.

Requirements:

• Bachelors degree in Business Administration, International Trade, Marketing, or related field.
• Minimum

  3 years of proven experience

  as a Customer Relationship Manager/Executive in industry.
• Strong knowledge of export procedures, documentation, and logistics.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to handle client escalations and resolve issues with a solution-driven approach.
• Proficiency in MS Office, CRM software, and basic reporting tools.
• Strong organizational skills with attention to detail.
• Ability to work independently as well as collaboratively with cross-functional teams.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and skill development.
• A collaborative and creative work environment.

PF,ESI etc.

To Apply:

Job Types: Full-time, Permanent

Benefits:

• Provident Fund