Customer Relationship Manager-SERVICE

As a skilled CRM -Service department Specialist, you will be responsible for leading our efforts in utilizing CRM tools to enhance our relationship with customers. Your main duties will involve designing and implementing CRM strategies, supervising the customer journey, managing CRM software and databases, and forecasting service trends. The ideal candidate for this role should be proficient in CRM software and data analysis techniques, possessing a solid grasp of the sales process and customer relationship management. Your ultimate goal as a CRM Specialist will be to cultivate enduring relationships with customers, elevating our brand's reputation and achieving our service objectives. Your key responsibilities will include designing and executing CRM strategies aligned with business goals, managing CRM software and databases to uphold data accuracy and usability, analyzing customer data to enhance customer experience, forecasting sales trends and applying appropriate CRM strategies, collaborating with service teams to develop digital campaigns, ensuring the CRM system offers an effective service funnel, creating and overseeing reports and dashboards that offer actionable insights, providing training and assistance to CRM tool users, and staying abreast of the latest CRM trends and industry best practices.,