Customer Relationship Manager-SERVICE

As a skilled CRM Service department Specialist, you will be responsible for leading the efforts to enhance customer relationships using CRM tools. Your primary tasks will include designing and implementing CRM strategies, managing the customer journey, overseeing CRM software and databases, and forecasting service trends. Key Responsibilities: - Design and implement CRM strategies to align with business objectives - Manage CRM software and databases to maintain data accuracy and usability - Analyze customer data to enhance customer experience - Predict sales trends and implement CRM strategies accordingly - Collaborate with service teams to create digital campaigns - Ensure the CRM system establishes an effective service funnel - Develop and maintain reports and dashboards for actionable insights - Provide training and assistance to CRM tool users - Stay abreast of the latest CRM trends and industry best practices Qualifications Required: - Proficiency in CRM software and data analysis techniques - Strong understanding of the sales process and customer relationship management - Excellent communication, problem-solving, and leadership skills - Analytical thinking and sales skills - Customer service orientation and team management capabilities In this role, you will play a crucial part in nurturing lasting customer relationships to enhance the brand's reputation and achieve service targets. As a skilled CRM Service department Specialist, you will be responsible for leading the efforts to enhance customer relationships using CRM tools. Your primary tasks will include designing and implementing CRM strategies, managing the customer journey, overseeing CRM software and databases, and forecasting service trends. Key Responsibilities: - Design and implement CRM strategies to align with business objectives - Manage CRM software and databases to maintain data accuracy and usability - Analyze customer data to enhance customer experience - Predict sales trends and implement CRM strategies accordingly - Collaborate with service teams to create digital campaigns - Ensure the CRM system establishes an effective service funnel - Develop and maintain reports and dashboards for actionable insights - Provide training and assistance to CRM tool users - Stay abreast of the latest CRM trends and industry best practices Qualifications Required: - Proficiency in CRM software and data analysis techniques - Strong understanding of the sales process and customer relationship management - Excellent communication, problem-solving, and leadership skills - Analytical thinking and sales skills - Customer service orientation and team management capabilities In this role, you will play a crucial part in nurturing lasting customer relationships to enhance the brand's reputation and achieve service targets.