As a skilled CRM -Service department Specialist, you will be responsible for leading our efforts in utilizing CRM tools to enhance our relationship with customers. Your main duties will involve designing and implementing CRM strategies, supervising the customer journey, managing CRM software and databases, and forecasting service trends. The ideal candidate for this role should be proficient in CRM software and data analysis techniques, possessing a solid grasp of the sales process and customer relationship management. Your ultimate goal as a CRM Specialist will be to cultivate enduring relationships with customers, elevating our brand's reputation and achieving our service objectives. Your key responsibilities will include designing and executing CRM strategies aligned with business goals, managing CRM software and databases to uphold data accuracy and usability, analyzing customer data to enhance customer experience, forecasting sales trends and applying appropriate CRM strategies, collaborating with service teams to develop digital campaigns, ensuring the CRM system offers an effective service funnel, creating and overseeing reports and dashboards that offer actionable insights, providing training and assistance to CRM tool users, and staying abreast of the latest CRM trends and industry best practices.,
As a Personal Assistant, you will be responsible for various duties that require strong skills in Time Management, Organization, Communication, Problem Solving, Attention to Detail, Confidentiality, Adaptability, and Scheduling. Your role will involve acting as the first point of contact for callers, managing emails and phone calls efficiently by responding, passing on messages, or highlighting important ones for your manager's attention. Your primary tasks will include managing diaries, organizing meetings and appointments, and controlling access to the manager/executive. Additionally, you will be responsible for booking travel, arranging transportation and accommodation, as well as organizing events and conferences. It will also be essential for you to remind the manager/executive of important tasks and deadlines to ensure smooth operations. In this role, you will be required to handle various administrative tasks such as typing, compiling reports, preparing presentations and correspondence, managing databases, and maintaining filing systems. Implementing and maintaining procedures/administrative systems will be part of your responsibilities along with liaising with staff, suppliers, and clients effectively. Other duties may include collating and filing expenses, as well as supporting your manager with miscellaneous tasks that can vary depending on the sector and the manager's remit. This may involve completing corporate governance reporting to ensure proper business operations and compliance with legislation, or conducting research as needed.,