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Customer Relationship Manager

Customer Relationship Manager

Reliance Digital

2 - 7 years

2 - 4 Lacs

Thane Navi Mumbai Mumbai (All Areas)

Posted:17 hours ago| Platform:

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Skills Required

Customer Service Escalation Management Customer Complaints Customer Queries Query Resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities * Set store sales plans and quotas aligned with business objectives. * Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. * Implement production, productivity, quality, and customer service standards. * Recommend product lines and ensure appropriate merchandise mix. * Drive sales, margin, shrink control, inventory management and cost optimization. * Manage commercials and statutory compliance. * Manage performance and foster teamwork among store staff. * Identify and develop talent for critical positions. * Address customer feedback to improve service and processes. * Stay updated on competition and manage customer escalations. * Drive local events and promotions as per marketing calendar. * Promote a "Customer Obsessed Culture" to prioritize customer centricity.

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Reliance Digital

www.reliancedigital.in

Retail, Electronics

Mumbai

N/A Employees

2 Jobs

Key People

Kumar Mangalam Birla

Chairman
Rakesh Biyani

CEO
Avani Biyani

Chief Operating Officer

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Customer Relationship Manager