Customer Relationship Manager

Job Description

Job Summary: We are looking for a dedicated and responsible professional to manage end-to-end coordination with flat buyers – from documentation and registry to handover. This is a client-facing role that requires excellent communication, negotiation skills, and the ability to coordinate effectively with internal departments . The candidate will be the key point of contact for all buyer-related communication and will ensure smooth processes and timely reporting to the management. Key Responsibilities: Manage complete coordination with flat buyers for registry, loan documentation, paperwork, and final handover. Call and meet customers to discuss outstanding dues and required documentation. Build and maintain strong relationships with clients , ensuring queries and complaints are resolved within TAT . Coordinate with site teams for work updates and ensure alignment with client expectations. Ensure preparation and delivery of demand letters , manage documentation, and follow up on all formalities. Ensure outstanding amount is followed up and received , with proper coordination with the accounts team. Liaison with internal departments for seamless coordination and timely updates to the management . Travel regularly to project sites to meet clients and monitor progress when needed. Requirements: Minimum 6 years of experience in CRM, documentation, or client servicing , preferably in real estate . Prior experience in direct client-facing roles is essential. Excellent written and verbal communication in Hindi and English . Strong coordination and follow-up skills. Must own a two-wheeler (Activa) for field visits and site meetings. Job Details: Working Days: Monday to Sunday (1 weekly off of your choice) Timings: 10:00 AM – 7:00 PM Travel Required: Yes, frequent site visits are mandatory Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Compensation Package: Commission pay Performance bonus Schedule: Day shift Education: Master's (Preferred) Experience: Microsoft Excel: 5 years (Preferred) Customer relationship management: 5 years (Preferred)