CRM (Female)

Job Summary:

We are looking for a dedicated and responsible professional to manage end-to-end coordination with flat buyers – from documentation and registry to handover. This is a client-facing role that requires excellent communication, negotiation skills, and the ability to coordinate effectively with internal departments. The candidate will be the key point of contact for all buyer-related communication and will ensure smooth processes and timely reporting to the management.

Key Responsibilities:

• Manage complete coordination with flat buyers for registry, loan documentation, paperwork, and final handover.
• Call and meet customers to discuss outstanding dues and required documentation.
• Build and maintain strong relationships with clients, ensuring queries and complaints are resolved within TAT.
• Coordinate with site teams for work updates and ensure alignment with client expectations.
• Ensure preparation and delivery of demand letters, manage documentation, and follow up on all formalities.
• Ensure outstanding amount is followed up and received, with proper coordination with the accounts team.
• Liaison with internal departments for seamless coordination and timely updates to the management.
• Travel regularly to project sites to meet clients and monitor progress when needed.

Requirements:

• Minimum 6 years of experience in CRM, documentation, or client servicing, preferably in real estate.
• Prior experience in direct client-facing roles is essential.
• Excellent written and verbal communication in Hindi and English.
• Strong coordination and follow-up skills.
• Must own a two-wheeler (Activa) for field visits and site meetings.

Job Details:

• Working Days: Monday to Sunday (1 weekly off of your choice)
• Timings: 10:00 AM – 7:00 PM
• Travel Required: Yes, frequent site visits are mandatory

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment

Compensation Package:

• Commission pay
• Performance bonus

Schedule:

• Day shift

Education:

• Master's (Preferred)

Experience:

• Customer relationship management: 5 years (Preferred)
• Microsoft Excel: 3 years (Preferred)