Customer Relationship Manager (CRM)

KEY DELIVERABLES/ RESPONSIBILITIES : - Build & maintain relationships with clients. - Escalating & resolving the concerns as raised by clients. - Conduct business reviews to make sure that the clients are satisfied with the service. - Coordinate with Internal departments to ensure that the business needs are fulfilled effectively. - Responsible for leading the Post Sales CRM Operations, payments and collections. - Ensure regular monitoring of project, progress and update the clients on the same. - Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service. - To maintain relationship with clients and coordinate on client queries post booking formalities till possession. - To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc. - Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process. - To identify the discrepancies and keep them into the notification of the Management at the right time. - To prepare various reports on daily, weekly, quarterly and monthly basis. - Excellent communication and interpersonal skills. - Good hands on experience in advance excel formulas and have handled ERP (Sales Tracking Software) - Experience in real estate industry. EDUCATION / DESIRED PROFILE : - Graduate/MBA with 5+years experience in the same profile. - Excellent communication writing and speaking skills. COMPETENCIES/ SKILL SET : - Proven work experience as a CRM. - Solid background in customer acquisition strategies - Technical expertise with CRM and analytical systems - Knowledge of online marketing methods and best practices - An ability to manage marketing projects end-to-end - Strong communication skills along with a customer-oriented attitude. Job Types: Full-time, Permanent Pay: ₹75,000.00 - ₹100,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Required) Work Location: In person Expected Start Date: 02/06/2025