Customer Relationship Manager (CRM)

Job Description

Role & responsibilities 1) To understand business basics, and will have to be a bridge between the customers and Category Team, Store Team, Management, SIS Partners, for fulfilling the customer requirements and resolving complaints. 2) Need to be fluent in Written Email Skills, written communication. 3) Would require to wear a Blazer / Coat at the Store as a CSM Manager. 4) Good at Keeping Follow ups 5) Good at Handling irate customers and difficult situations Preferred candidate profile Experience in front end Executive , Guest handling in Hotels , stores, Resort