Customer Relationship Manager (CRM)

Job Description

Developing and Implementing CRM Strategies: Creating and executing strategies to improve customer retention, satisfaction, and loyalty. Managing CRM Systems: Overseeing the CRM system and customer databases, ensuring they are effectively managed and updated. Analyzing Customer Data: Analyzing customer behavior and data to identify trends, measure campaign effectiveness, and personalize interactions. Collaborating with Teams: Working with sales, marketing, and other departments to ensure a unified customer experience and align CRM goals with overall business objectives. Managing Customer Relationships: Handling customer inquiries, complaints, and feedback efficiently and professionally. Identifying Opportunities for Improvement: Identifying areas for process improvement and innovation in customer service and engagement. Staying Updated on Industry Trends: Keeping abreast of the latest CRM technologies and best practices to drive competitive advantage. Supervising CRM Teams: Providing leadership, training, and mentorship to CRM team members. Measuring Campaign Effectiveness: Tracking and analyzing the performance of CRM campaigns and initiatives to optimize results. Job Type: Full-time Pay: ₹9,945.12 - ₹16,012.93 per month Schedule: Day shift Language: English (Preferred) Work Location: In person Speak with the employer +91 8817400546