Working Days - 6 days a week (Monday to Saturday) Timings are 9 am to 5 pm A. Key Responsibilities 1. Clinical Documentation & Compliance: – Accurately complete and submit clinical notes, service reports, and quality ‑ assurance forms on schedule. – Adhere to the Centre’s confidentiality and data‑protection policies. 2. Assessment & Counselling: – Conduct initial screenings and mental‑health assessments to identify client needs. – Share assessment findings and recommended care options with children and their families. – Provide one‑on‑one and group behavioural‑health counselling under supervision. 3. Professional Development: – Participate in staff training sessions, workshops, and case‑review meetings. – Take on additional duties as assigned by the management team. B. Qualifications Currently enrolled in (or recently graduated from) a degree program in Psychology, Social Work, Counselling, Special Education, or a related field. Strong written and verbal communication skills. Commitment to maintaining client confidentiality and professional ethics. Empathy, patience, and a genuine interest in working with children on the autism spectrum. Job Types: Full-time, Permanent, Fresher, Internship Contract length: 12 months Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Paid sick time Paid time off Work Location: In person
Job Summary: The Customer Relationship Manager (CRM) is responsible for overseeing the overall management and smooth functioning of Divyam Center at Mulund & Kurla. The role involves handling and closing all parent enquiries, coordinating child programs and parent training programs, and ensuring a high standard of service delivery. The CRM leads and guides the receptionist, housekeeping staff, and mentors to maintain an efficient, child-friendly, and professional environment. Key Responsibilities: 1. Parent & Client Relations: Serve as the first point of contact for all parent enquiries regarding child programs, therapies, and parent training. Provide detailed information about Divyam Center’s services, program structure, and admission process. Arrange meeting with Director in case of necessity. Close the enquiries in Admissions. Maintain continuous communication with parents regarding child progress, schedules, and feedback. Ensure a supportive and empathetic approach in all interactions with families. 2. Program Coordination: Oversee the implementation of child programs and ensure all sessions are conducted as per schedule. Coordinate between mentors, therapists, and parents to ensure alignment on therapy goals and progress. Manage and track attendance, child progress reports, and session schedules. Organize and facilitate parent training programs and workshops. 3. Center Management: Supervise and guide the receptionist, mentors, and housekeeping staff to ensure smooth daily operations. Monitor the cleanliness, safety, and upkeep of the center premises. Ensure all administrative, IT, and facility-related needs are met in coordination with vendors and support staff. Maintain proper documentation, reports, and communication systems for efficient workflow. 4. Operational Responsibilities: Oversee daily operations, attendance, scheduling, and adherence to center policies. Handle escalations or complaints and ensure timely resolution. Maintain records related to children, staff, and program performance. Support management in planning, budgeting, and implementing new initiatives. 5. Quality & Compliance: Ensure that all center practices follow ethical guidelines and confidentiality norms. Conduct periodic checks on program quality, staff performance, and parent satisfaction. Support audits, reviews, and improvement plans to maintain service excellence. Required Qualifications & Skills: Bachelor’s or Master’s degree in Psychology, Education, Management, or related field. 5+ years of experience in customer relationship management or center coordination (preferably in therapy, education, or healthcare sector). Strong communication and interpersonal skills with a compassionate approach. Excellent organizational, problem-solving, and leadership abilities. Proficiency in MS Office and data management systems. Key Attributes: Experience with sales strategies. Empathetic and child-focused approach. Strong sense of responsibility and integrity. Ability to multitask and manage diverse teams. Professional demeanour with high attention to detail. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Leave encashment Paid sick time Paid time off Work Location: In person