Customer Relationship Manager (CRM)

Role Overview: As a Customer Relationship Manager, your primary responsibility will be to build and maintain strong relationships with clients. You will engage in Customer Interaction by addressing inquiries, providing solutions, and managing feedback and complaints. Strategy Development is a crucial aspect of the role, where you will create and implement strategies to enhance customer satisfaction and retention. Data Analysis will also be a part of your tasks, involving analyzing customer data to identify trends, preferences, and areas for improvement. Collaboration with sales, marketing, and customer service teams will be essential. Additionally, you will oversee CRM System Management to ensure its effective use and maintenance. Key Responsibilities: - Build and maintain strong relationships with clients - Address customer inquiries, provide solutions, and manage feedback and complaints - Develop and implement strategies to enhance customer satisfaction and retention - Analyze customer data to identify trends, preferences, and areas for improvement - Collaborate with sales, marketing, and customer service teams - Oversee CRM System Management for effective use and maintenance Qualifications Required: - Proficiency in English - Full-time availability In case of any additional details about the company, please provide the information so that it can be included in the Job Description.,