Customer Relationship Manager (CRM)

Job Title: Customer Relationship Executive

Experience Required: 1–3 Years

Location: Kanpur

Employment Type: Full-Time

Company Overview:

4Fox Business Solutions is a leading digital marketing and e-commerce growth partner, headquartered in Kanpur with a presence in Jaipur and Noida. As a certified Amazon SPN company, we specialize in empowering businesses to scale through data-driven strategies, marketplace management, and technology solutions.

Job Overview:

We are looking for a dynamic and detail-oriented CRM Executive with 1–2 years of experience, preferably from an e-commerce or service/software-based company. The role involves managing customer interactions, resolving client queries, ensuring smooth communication, and maintaining a high level of customer satisfaction.

Key Responsibilities:

• Serve as the primary point of contact for customer and client inquiries across various channels (email, calls, chat).
• Handle post-sales communication and maintain strong relationships with existing clients.
• Resolve customer queries related to services, order updates, escalations, and platform issues in a timely and professional manner.
• Coordinate with internal departments (e-commerce, operations, technical, etc.) to ensure prompt resolution of issues.
• Update CRM systems with client communication, case history, feedback, and status.
• Follow up on customer satisfaction and collect feedback for internal quality improvements.
• Assist with onboarding and educating new clients about services, platform usage, and processes.

Required Skills and Qualifications:

• 1–2 years of experience in a CRM, customer service, or client servicing role, preferably in the e-commerce or service industry.
• Strong communication and interpersonal skills.
• Good problem-solving ability with a customer-first attitude.
• Familiarity with CRM tools (e.g., Zoho)..
• Ability to work independently as well as in a team-oriented environment.
• Proficiency in MS Office, Excel, and handling data entry/reporting.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or related fields.
• Experience in managing B2B or D2C client accounts.
• Ability to multitask and manage customer expectations in a fast-paced environment.

Contact for Application:

Mudassara Fatima (Talent Acquisition Specialist)

9236398147 or mudassara.fatima@4foxbusiness.com

Website: 4foxbusiness.com

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹30,000.00 per month

Language:

• English (Preferred)

Work Location: In person