Posted:6 hours ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Position:


About the Role

Customer Relationship Manager (CRM)

Key Responsibilities

  • Develop and maintain long-term relationships with customers.

  • Act as the main point of contact for client queries and concerns.

  • Handle customer onboarding, product/service support, and regular follow-ups.

  • Understand client requirements and coordinate with internal teams to deliver solutions.

  • Manage customer databases (CRM software) and ensure data accuracy.

  • Generate and present customer feedback reports to management.

  • Identify opportunities for upselling or cross-selling services.

  • Maintain high levels of customer satisfaction and loyalty.

Required Skills & Qualification-

  • Marketing, Business Administration, or related field

  • 13 years of experience in customer relationship management or client servicing.

  • Strong communication and interpersonal skills.

  • Ability to handle pressure and resolve customer complaints effectively.

  • CRM tools/software

  • Strong organizational and problem-solving skills.

Benefits

  • Competitive salary (20,000 25,000).

  • Opportunity for career growth.

  • Positive and supportive work culture.

For more details - Call 8115787974, 884264060

E-mail- jannatrahman2904@gmail.com, faizanzubair759@gmail.com

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