Customer Relationship Manager

Job Description

Position : Customer Relationship Manager Experience : fresher - 6 months Location : Indore Skills : Good communication skills , Voice process, BPO, Customer service, Customer relationship manager, calling process, domestic/international BPO Working Days : 5 Days Key Responsibilities: Talk to Customers: Address and resolve customer queries and concerns over phone calls while maintaining high-quality service standards. Record Details: Accurately fill in forms and log all customer interactions and follow-up actions as required. Understand Products: Learn and stay updated on various products and processes to offer the right information to customers. Promote Services: Follow a prepared script to guide conversations and recommend products or services suited to customer needs. Roles & Duties: Understand Customer Needs: Listen actively, gather the necessary information, and determine the best way to assist customers in line with company standards. Update Systems: Input correct and relevant details into the system during or after each interaction. Escalate unresolved issues with a clear summary to the appropriate team and inform the customer of the next steps. Take Part in Improvements: Actively participate in team or organizational initiatives aimed at improving processes and overall customer experience. Handle Difficult Calls: Stay composed and professional while dealing with irate or upset customers, ensuring a smooth resolution. Required Skills: Strong communication and listening skills Basic computer proficiency Ability to multitask and handle pressure Customer-first mindset Willingness to learn about new products and services Problem-solving attitude Patience and empathy