Customer Relationship Management Executive

Job Description Role Overview: You will be joining SM Marains Advances Gearboxs India Pvt Ltd as a Customer Relationship Management Executive based in Nagercoil. Your main responsibility will involve cultivating and maintaining customer relationships, enhancing customer retention, improving customer experiences, and analyzing customer needs and behaviors. Collaboration with the sales team will be crucial to develop and implement effective client engagement strategies to ensure customer satisfaction. Key Responsibilities: - Manage and update the company's CRM database with accurate customer information - Generate reports and analyze customer data to identify trends - Provide support to the sales and marketing teams - Address customer inquiries promptly and resolve any issues efficiently - Work with other departments to enhance overall customer experience Qualifications: - Proficiency in Hindi with excellent communication skills - Strong analytical skills and problem-solving abilities - Attention to detail and ensuring data accuracy,