Customer Relationship Executive

Key Responsibilities:

Customer Engagement:

• Build and maintain strong relationships with customers through regular communication.
• Address customer inquiries via phone, email, and in-person with professionalism and empathy.
• Provide information about vehicles, financing options, and dealership services.

Telecalling Duties:

• Conduct outbound calls to potential customers and follow up on leads.
• Schedule appointments for test drives, service visits, and sales consultations.
• Maintain accurate records of customer interactions and feedback in the CRM system.

Sales Support:

• Collaborate with the sales team to understand promotions and inventory.
• Assist in upselling and cross-selling dealership products and services.
• Support marketing initiatives by participating in promotional campaigns.

Customer Feedback:

• Collect and analyze customer feedback to identify areas for improvement.
• Address any issues or complaints promptly and effectively.

Administrative Tasks:

• Maintain an organized database of customer information and interactions.
• Prepare reports on customer interactions and sales performance as needed.

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous experience in customer service, sales, or telecalling, preferably in the automobile industry.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using CRM software and MS Office Suite.

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person