Customer Relationship Executive

Job Summary: We are seeking a dynamic and customer-focused Customer Relationship Executive (CRE) to join our luxury car service center. The ideal candidate will be responsible for providing a premium customer experience, handling client interactions, and ensuring customer satisfaction throughout the service process. Key Responsibilities: Act as the first point of contact for customers, ensuring a warm and professional welcome. Manage customer inquiries, service bookings, and follow-ups efficiently. Coordinate with the service team to update customers on their vehicle service status. Maintain customer records, preferences, and service history for personalized engagement. Handle customer feedback, complaints, and escalate issues when necessary. Promote value-added services and assist in upselling service packages. Ensure seamless communication between customers and technical teams. Develop and maintain long-term relationships with high-end clientele. Assist in organizing exclusive customer engagement events and loyalty programs. Keep updated with the latest luxury car trends, features, and services. Key Skills & Qualifications: Bachelor's degree in Business Administration, Hospitality, or a related field. 2-5 years of experience in customer service, preferably in the luxury automotive sector. Excellent verbal and written communication skills. Strong interpersonal and relationship-building skills. Proficiency in CRM software and MS Office applications. Ability to multitask and manage high-profile customers effectively. A passion for luxury automobiles and an understanding of premium customer service expectations. Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Monday to Friday Weekend availability Language: English (Preferred) Work Location: In person Application Deadline: 08/06/2025 Expected Start Date: 09/06/2025