Customer Relationship Executive

Job Title: Jewellery Field Executive

Industry: Jewellery / Luxury Goods
Location: Madurai
Job Type: Full-time
Age Group: 25–35 years
Experience: 1–3 years (preferred)
Salary: ₹ 15000 - ₹ 18000 per month + Travel Allowance + Incentive

About the Role:

We are hiring a female field executive with a two-wheeler for our growing jewellery business. The role involves visiting clients, coordinating with stores/workshops, handling jewellery samples (with full security protocol), and supporting sales/marketing teams on-ground.

Main Responsibilities

· Book appointments for high-end or VIP clients

· Generate new leads and potential clients

· Follow up with leads to turn them into clients

· Work towards and meet set sales or service targets

· Keep in touch with existing clients regularly

· Maintain and grow the customer base

· Build strong relationships with clients through good service

· Plan and organize special events for client engagement

Key Responsibilities:

• Visit clients/customers for jewellery viewings or pick-ups (B2B or B2C)
• Coordinate between showroom
• Safely transport small jewellery items or samples (as per company SOPs)
• Assist with client communication, appointments, and follow-ups
• Support marketing campaigns by distributing promotional materials
• Maintain accurate records of visits, items handled, and client feedback
• Represent the brand professionally and courteously during field visits

Eligibility Criteria:

• Female candidates only (age: 25–35 years)
• Graduates preferred
• Strong communication and interpersonal skills
• Neat, presentable, and comfortable working with premium/luxury clients
• Prior experience in jewellery, fashion, or luxury retail is a plus

Perks & Benefits:

• Fuel or travel allowance
• Performance-based incentives
• Company mobile SIM and/or expense reimbursement (if applicable)
• Opportunity to grow in the jewellery/luxury retail sector

Safety & Training:

• Full training on jewellery handling and delivery process
• ID cards, tamper-proof packaging, and customer verification protocols provided
• Emergency support contacts and real-time location tracking (where needed)

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person