Customer Relationship Executive

Company

Optimum Financial Solutions Pvt. Ltd

Position

Customer Relationship Manager

Experience

1 to 3 Yrs.

Education

BE/BSc IT/ BMS / B.Com

CTC

As per Company norms

Location

Andheri East, Mumbai

Job Description

Ø Work on the tickets assigned.

Ø Addressing tickets resolved & closed in timely manner with proper resolution

Ø Responsible update of end-to-end status of the ticket, eventually resulting in quality customer service

Ø Fluent communication, both verbal and written.

Ø Must be a tech-savvy person.

Ø Understanding the client queries and responds through Calls & Mails effectively.

Ø Respond to client queries and issues , client database , software quires , add on services.

Ø Individually responsible for all Pending status.

Ø Maintaining tickets record , MIS reports and individual performance reports.

Company Profile

Optimum Financial Solutions Pvt. Ltd. is India's leading Financial Solutions provider catering to Financial Intermediaries and Banks with Cloud Based Solutions for Wealth Management, Portfolio Tracker, and Financial Planning & Customer Relationship Management Modules helping them to do business efficiently and Improve productivity.

The company caters to 600+ clients ranging from individual financial advisors to Fortune 500 clients.

Company Website

https://optimumfintech.com/

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person

Speak with the employer
+91 7984255812