Posted:9 hours ago|
Platform:
On-site
Full Time
Core Responsibilities
· Respond quickly and accurately to customer enquiries via chat, whatsapp and audio/video call.
· Be up to date with the products, policies and services offered by Kanakavalli
· Follow through on customer enquiries in pursuit of order fulfillment
· Focus on customer care and experience by building a relationship with customers, understanding needs and tastes
· Supporting customers before, during and after the purchase process
· Ensure customer delight through high quality interactions at every touch point
Requirements
· A proven track record of 1–2 years in customer support or sales is essential, with preference given to those with luxury service experience
· Excellent language skills to reflect the brand’s luxury positioning
· Excellent written communication
· Genuine interest in people and in serving customers with attention and care
· Soft skills, such as people skills and conversational ability
· Flexibility in working days and hours
· Familiarity with social media, and MS Office tools such as Word and Excel
LOCATION: Chetpet, Chennai
Please email your resume to opportunities@kanakavalli.com
Kanakavalli
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