Customer Relationship Executive

Designation: Customer Relationship Executive

Location: Calicut

Job Overview:

Join our team as a Customer Relationship Executive at Infos Connect based in Calicut. This full-time, junior-level position requires a minimum of one year of relevant work experience. You will play a pivotal role in maintaining and nurturing our customer relationships, ensuring a seamless journey for students as they explore international educational opportunities.

Qualifications and Skills:

Exceptional communication skills to effectively engage and convey information to a diverse client base.

Strong problem-solving abilities to address and resolve customer inquiries and issues efficiently and effectively.

Outstanding interpersonal skills to build and maintain positive relationships with customers and partners.

Proven customer service expertise, ensuring a positive and supportive experience for all clients.

Demonstrated sales skills to promote our services and assist students in identifying suitable programs and destinations.

Time management skills to balance multiple tasks and priorities in a dynamic work environment.

Strong negotiation skills to manage expectations and agreements effectively with clients and educational institutions.

Empathy and understanding to support students in making informed decisions about their educational futures.

Roles and Responsibilities:

Develop and maintain strong relationships with prospective and current students, ensuring excellent customer experiences.

Provide accurate and timely information about educational programs and institutions abroad to potential students.

Assist students in understanding admission processes, visa requirements, and selecting suitable courses.

Handle customer inquiries and complaints with professionalism, seeking efficient resolutions.

Collaborate with internal teams to ensure cohesive communication and service delivery.

Promote Abroad Admission Hub's services to target audiences through various communication channels.

Maintain up-to-date records of interactions, feedback, and customer preferences for continuous improvement.

Participate in marketing and student recruitment events as an ambassador of the company.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• Sales: 1 year (Preferred)
• Academic counseling: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person