Customer Relationship Executive

Key Responsibilities:-

Customer Service:-

· Respond promptly to customer inquiries via phone, email, and online platforms regarding shipment status, tracking, and billing.

· Address customer concerns and complaints efficiently, escalating issues to relevant departments when necessary.

· Provide accurate information about logistics services and pricing.

Relationship Building:-

· Develop and maintain positive relationships with existing customers to foster loyalty and repeat business.

· Proactively reach out to customers to understand their needs and identify potential areas for improvement.

· Conduct customer satisfaction surveys and analyze feedback to identify trends and implement necessary changes.

Operations Coordination:-

· Coordinate with internal teams like operations, sales, and warehouse to ensure smooth order processing and delivery.

· Monitor shipment progress and proactively communicate any delays to customers.

· Track key performance indicators (KPIs) related to customer service and identify areas for optimization.

Issue Resolution:-

· Investigate and resolve customer complaints regarding damaged goods, incorrect deliveries, or billing discrepancies.

· Collaborate with relevant departments to find solutions to complex customer issues.

Data Management:-

· Maintain accurate customer records and detailed logs of interactions within the CRM system.

· Analyse customer data to identify trends and opportunities for improved service.

Required Skills:-

· Excellent communication and interpersonal skills

· Strong problem-solving and decision-making abilities

· Detail-oriented with high accuracy in data entry and record keeping

· Ability to work under pressure and meet deadlines

· Knowledge of logistics operations and industry best practices

· Knowledge of logistics operations and industry best practices

· Proficiency in CRM software and other relevant technology tools

Qualifications:-

· Bachelor's degree in business administration, logistics, or a related field

· Minimum of 1-2 years of experience in a customer service role, preferably within the logistics industry.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Application Question(s):

• 6 Days working

English speaking ( must )

Experience:

• Total: 2 years (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9873469033