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Shyam Steels
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Customer Relationship Executive

Customer Relationship Executive

Shyam Steels

2 - 3 years

1 Lacs

shiliguri

Posted:12 hours ago| Platform: GlassDoor logo

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Skills Required

resolve service documentation communication crm word excel

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a professional and confident Customer Relationship Executive (Female) for Sevoke road Siliguri. The ideal candidate will be responsible for managing customer interactions, responding to queries, resolving concerns, and ensuring a smooth and satisfying customer experience. She will also play an important role in maintaining long-term relationships with clients and supporting business growth.

Key Responsibilities:

Communicate with customers through phone calls, emails, chats, and in-person interaction
Resolve customer queries, complaints, and service-related issues.
Conduct payment follow-ups and ensure proper documentation and reminders.
Maintain positive and professional communication with customers at all times.
Update customer records and payment details in CRM software.
Maintain accurate records of customer interactions, feedback, and transactions.
Coordinate with internal departments to resolve customer concerns efficiently.
Provide product or service information clearly and professionally.
Follow up with customers to ensure satisfaction and long-term relationship building.

Skills & Qualifications:

Graduate or equivalent qualification.
2–3 years of experience in customer handling, CRM, client servicing, or related roles.
Strong communication skills (verbal & written)
Local Language Bengali mandatory.
Good knowledge of MS Office (Word, Excel) and CRM software.

Interested candidates can apply on our email Id: hr@shyamroof.com or WhatsApp number : 9775052000

Job Type: Full-time

Pay: ₹11,500.00 - ₹15,000.00 per month

Benefits:

Provident Fund

Work Location: In person

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Customer Relationship Executive