Customer Relationship Executive

Job Title: Customer Relationship Executive

Location: Nagpur
Company: Mintree

About Mintree:
Mintree is a growing beauty and wellness brand offering high-quality salon and spa products across India. We focus on delivering professional-grade products and building strong relationships with our salon partners and customers.Know more about us: www.mintree.in

Key Responsibilities:

• Handle customer queries through calls, WhatsApp, email, and social media.
• Assist customers with product information, order updates, and issue resolution.
• Make outbound calls to customers and salon partners for follow-ups, feedback, pending payments, order confirmation, and promotional calls (Telecaller responsibilities).
• Coordinate with the sales and operations teams for order processing and follow-ups.
• Maintain customer records and update CRM/Excel sheets regularly.
• Provide after-sales support and ensure timely follow-ups.
• Build strong relationships with salon partners and B2B customers.
• Handle complaints politely and resolve issues efficiently.
• Share product details, offers, and promotions when required.
• Prepare daily reports on customer interactions and open issues.

Requirements:

• Graduate in any field.
• 0–3 years of experience in customer support, CRM, or sales coordination.
• Good communication skills (English & Hindi).
• Basic proficiency in MS Excel, WhatsApp Business, and email communication.
• Strong follow-up, coordination, and problem-solving skills.
• Customer-friendly and patient attitude.

What We Offer:

• Salary based on experience.
• Supportive and positive work environment.
• Growth opportunities within the company.

How to Apply:

Apply directly on Indeed or send your resume to [email protected]

Job Type: Full-time

Pay: ₹10,558.44 - ₹35,244.60 per month

Benefits:

• Provident Fund

Work Location: In person