Customer Relationship Executive

1 - 3 years

1 - 3 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

  • Handle customer complaints and queries via phone calls, emails, or chats to resolve issues promptly and professionally.
  • Provide product knowledge to customers through effective communication, ensuring they understand features, benefits, and usage of our products.
  • Identify opportunities for upselling and cross-selling by understanding customer needs and preferences.
  • Maintain accurate records of customer interactions using CRM software for future reference.
  • Collaborate with internal teams (e.g., sales, marketing) to ensure seamless communication and resolution of complex customer issues.

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