A detail-oriented and proactive Accounts & Admin Executive to manage daily financial operations and provide administrative support. He will handle accounts, banking activities, and manage export-related documentation. Should own a two-wheeler.
Roles and Responsibilities Handle customer complaints and queries via phone calls, emails, or chats to resolve issues promptly and professionally. Provide product knowledge to customers through effective communication, ensuring they understand features, benefits, and usage of our products. Identify opportunities for upselling and cross-selling by understanding customer needs and preferences. Maintain accurate records of customer interactions using CRM software for future reference. Collaborate with internal teams (e.g., sales, marketing) to ensure seamless communication and resolution of complex customer issues.