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Customer Relationship Executive

Customer Relationship Executive

Creations

0 years

1 - 2 Lacs

India

Posted:8 hours ago| Platform: GlassDoor logo

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Skills Required

service chat resolve transactions communication efficiency support crm presentation

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a friendly, detail-oriented, and motivated Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing product/service information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

Respond to customer inquiries via phone (involves cold calling also), email, live chat, or social media in a timely and professional manner
Resolve product or service problems by clarifying the customer's complaint, determining the cause, and finding the best solution
Maintain accurate records of customer interactions, transactions, comments, and complaints
Follow communication procedures, guidelines, and policies
Escalate unresolved issues to the appropriate internal teams
Provide feedback on the efficiency of the customer service process
Stay up to date on product knowledge and company offerings

Requirements:

High school diploma or equivalent (Bachelor’s degree preferred)
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of personalities
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively

Preferred Qualifications:

Experience in Customer Handling
Proficiency in spoken English is an advantage
Knowledge of Computer, MS Office and Google Sheet

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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