Customer Relationship Executive

Job Overview:

Responsible for overseeing all the interactions happening between a company and its customers. These employees manage and develop strategies for building relationships and aim to provide a consistent, positive experience to every customer. Customer relations also extend to marketing and sales teams as well, since these departments have a significant influence over the company's interactions with the customer.

Job Description:

Understand client requirements and propose suitable IT products and services.

Maintain strong relationships with existing clients to ensure customer satisfaction and repeat business.

Collection & Maintenance of Client Database.

Mail & WhatsApp Campaign Management.

Manage The Lead Process Lifecycle.

Communication With New and Old Clients.

Presentation & Training to Client on Application.

Forward Client Requirement and Issues to Concern Departments.

Communication With Client for Generation of a Good Relationship.

Lead Conversion, License Renewal & AMC.

Mailing Of Offer, Proposal, PPT, Brochures to Clients.

Dealing With B2B Business Leads & Partners.

Maintenance Of Internal CRM.

Key Skills:

Master’s/Bachelor’s Degree in Administration or A Related Field

Basic understanding of IT solutions such as software development, web development, ERP, CRM, etc.

Ability to present and explain technical solutions to non-technical clients.

Excellent Interpersonal and Communication Skills

Communicational Proficiency in English & Hindi

Proficient in All Microsoft Applications

Team Player with Leadership Skills

Superior Product Knowledge Adaptability

Adaptability to New Changes & Technology

Industry: IT-Software / Software Services / IT-Related Products

Functional Area: Query / Client Handling & Relationship Management

Work Experience: 0-3 Years in Marketing / Relationship Management

Experience Type: Public Relationship Handling

Work Experience : 0-3

Minimum Qualification: B.B.A / B.COM / M.B.A / B.TECH

Salary Range: 1.8 LPA to 3.6 LPA

Age Restriction: 21Yrs to 35rs

Reporting Authority / Level: Sales Director

Gender Preference: Any

Job Location: Bhubaneswar, Odisha

Job Types: Full-time, Permanent, Fresher

Pay: ₹180,000.00 - ₹360,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person