Customer Relations Officer

Shivangi Logistics

2 - 6 years

0 Lacs

thane maharashtra

Posted:6 days ago| Platform: Shine logo

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Skills Required

customer retention lead generation customer management billing collections communication interpersonal skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: As a Customer Retention specialist, your primary responsibility will be to generate demand leads from existing customers. You will be tasked with adding new customers in order to generate leads and enhance the customer base. Additionally, you will handle customer billing and collections to ensure smooth financial transactions. Furthermore, you will be responsible for overseeing the operations related to customer management. Your role will be crucial in maintaining strong relationships with customers and ensuring their satisfaction. Key Responsibilities: - Generate demand leads from existing customers - Add new customers to enhance the customer base - Handle customer billing and collections for smooth financial transactions - Oversee operations related to customer management Qualifications Required: - Previous experience in customer retention or a related field - Strong communication and interpersonal skills - Ability to manage customer relationships effectively - Proficiency in handling billing and collections process,

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Customer Relations Officer