Customer Relations Officer

Job Opening: Customer Relations Officer

Company: Perfect IT Solutions, Kasaragod

Job Summary

Perfect IT Solutions is seeking a Customer Relations Officer who is proactive, customer-focused, and result-oriented. The role involves generating business leads and providing excellent customer support for our range of technology and digital services. The ideal candidate will build strong customer relationships while supporting business growth.

Key Responsibilities

• Generate leads through outbound calls, follow-ups, and customer interactions.
• Handle customer enquiries related to:
• Computer Sales & Services
• CCTV & Security Systems
• Software Solutions
• Web Design & Development
• Digital Marketing Services
• Understand customer requirements and provide appropriate information and solutions.
• Maintain positive relationships with existing and potential customers.
• Coordinate with sales and technical teams for lead conversion and issue resolution.
• Provide post-sales customer support and follow-up.
• Maintain accurate records of customer interactions, leads, and support tickets.
• Assist with basic reporting and CRM updates.

Required Skills & Qualifications

• Excellent communication skills in Malayalam (English is an added advantage).
• Strong interpersonal and relationship-building skills.
• Customer-oriented mindset with problem-solving ability.
• Basic computer knowledge and familiarity with office tools.
• Ability to manage multiple tasks and meet lead-generation goals.
• Previous experience in customer relations, customer support, or sales coordination is preferred.

Work Location

Perfect IT Solutions Kasaragod – Office-based / Hybrid (as applicable)

Salary & Benefits

• Salary based on experience and role suitability.
• Performance-based incentives for lead generation and customer retention.
• Career growth opportunities in the IT and digital services sector.

How to Apply

Interested candidates are invited to submit their CV with contact details.

Job Types: Full-time, Permanent, Fresher, Part-time, Internship, Contractual / Temporary, Freelance

Pay: ₹5,000.00 - ₹10,000.00 per month

Application Question(s):

• Current salary and your work experience in sales/client relations/client management, industries worked

Experience:

• Customer relationship: 1 year (Preferred)

Location:

• Kasaragod, Kerala (Preferred)

Work Location: In person