Job
Description
As a Customer Relations Officer at Perfect IT Solutions in Kasaragod, your role will involve generating business leads, providing excellent customer support for a range of technology and digital services, and building strong customer relationships to support business growth. Your responsibilities will include: - Generating leads through outbound calls, follow-ups, and customer interactions. - Handling customer enquiries related to Computer Sales & Services, CCTV & Security Systems, Software Solutions, Web Design & Development, and Digital Marketing Services. - Understanding customer requirements and providing appropriate information and solutions. - Maintaining positive relationships with existing and potential customers. - Coordinating with sales and technical teams for lead conversion and issue resolution. - Providing post-sales customer support and follow-up. - Maintaining accurate records of customer interactions, leads, and support tickets. - Assisting with basic reporting and CRM updates. To excel in this role, you should have: - Excellent communication skills in Malayalam (English is an added advantage). - Strong interpersonal and relationship-building skills. - Customer-oriented mindset with problem-solving ability. - Basic computer knowledge and familiarity with office tools. - Ability to manage multiple tasks and meet lead-generation goals. - Previous experience in customer relations, customer support, or sales coordination is preferred. The work location for this position is at Perfect IT Solutions in Kasaragod, with the option of office-based or hybrid setup. The salary is based on experience and role suitability, with performance-based incentives for lead generation and customer retention. Additionally, there are career growth opportunities in the IT and digital services sector. Interested candidates can submit their CV with contact details for consideration. This is a full-time position with potential for permanent employment, suitable for fresher, part-time, internship, contractual/temporary, or freelance candidates. If you have at least 1 year of experience in customer relationship and prefer working in Kasaragod, Kerala, this role could be a great fit for you. As a Customer Relations Officer at Perfect IT Solutions in Kasaragod, your role will involve generating business leads, providing excellent customer support for a range of technology and digital services, and building strong customer relationships to support business growth. Your responsibilities will include: - Generating leads through outbound calls, follow-ups, and customer interactions. - Handling customer enquiries related to Computer Sales & Services, CCTV & Security Systems, Software Solutions, Web Design & Development, and Digital Marketing Services. - Understanding customer requirements and providing appropriate information and solutions. - Maintaining positive relationships with existing and potential customers. - Coordinating with sales and technical teams for lead conversion and issue resolution. - Providing post-sales customer support and follow-up. - Maintaining accurate records of customer interactions, leads, and support tickets. - Assisting with basic reporting and CRM updates. To excel in this role, you should have: - Excellent communication skills in Malayalam (English is an added advantage). - Strong interpersonal and relationship-building skills. - Customer-oriented mindset with problem-solving ability. - Basic computer knowledge and familiarity with office tools. - Ability to manage multiple tasks and meet lead-generation goals. - Previous experience in customer relations, customer support, or sales coordination is preferred. The work location for this position is at Perfect IT Solutions in Kasaragod, with the option of office-based or hybrid setup. The salary is based on experience and role suitability, with performance-based incentives for lead generation and customer retention. Additionally, there are career growth opportunities in the IT and digital services sector. Interested candidates can submit their CV with contact details for consideration. This is a full-time position with potential for permanent employment, suitable for fresher, part-time, internship, contractual/temporary, or freelance candidates. If you have at least 1 year of experience in customer relationship and prefer working in Kasaragod, Kerala, this role could be a great fit for you.
