Customer Relations Officer

Orion Digital Solutions

0 - 31 years

1 Lacs

panchkula

Posted:3 days ago| Platform: Apna logo

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Skills Required

coordination support resolve communication payments management data excel reports tracking schedule

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities :- 1. Webinar Coordination Call participants and remind them to join the webinar group. Follow up with individuals before the webinar to ensure attendance. Assist participants with any issues related to joining the webinar group or accessing links. 2. Student Support Provide timely support to students of all ongoing batches. Resolve queries related to classes, schedules, course access, and other concerns. Maintain polite, clear, and supportive communication at all times. 3. Fee Handling & Coordination Handle fee collection follow-ups in a professional manner. Maintain proper records of payments received and pending dues. Coordinate with the management for any fee-related updates. 4. Data Management Maintain accurate and updated records in Excel or Google Sheets. Track student details, payment status, batch-wise updates, and communication logs. Prepare and update reports as required. Skills & Requirements Good communication skills (Hindi & English preferred). Ability to make follow-up calls confidently and politely. Basic knowledge of Excel/Google Sheets for data entry and tracking. Strong organisational and time-management skills. Ability to handle multiple tasks and batches simultaneously. Prior experience in student support, telecalling, or coordination roles is a plus. Work Schedule Full-time role Working hours: 10:00 AM to 7:00 PM One day off per week

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Customer Relations Officer