Customer Relations Manager

We are seeking a female candidate to join our team for the position of Customer Relationship Manager. Your role will involve handling customer inquiries, complaints, and feedback, processing orders, and preparing reports. You will be responsible for developing customer retention programs, creating and implementing service strategies, and making recommendations for products or services. Building lasting relationships with customers and expanding the customer base will be key aspects of your role. As a Customer Relationship Manager, you will work closely with the sales and marketing teams to keep customers updated with product information and attend exhibitions to reach customers. Additionally, you will greet and welcome guests, manage the front desk, answer and transfer phone calls, and handle administrative tasks. Ensuring that the reception area is tidy and presentable, providing accurate information in-person and via phone/email, and managing visitors will be part of your daily responsibilities. In this role, you will also be required to work as a CRM, managing and maintaining the CRM system to ensure data accuracy and completeness. Engaging with customers to gather feedback, collaborating with sales teams to support initiatives, and coordinating with marketing teams to execute campaigns will be essential duties. You will analyze CRM data to identify opportunities for improving customer engagement. If you are interested in this position, please contact us at 9871062751. This is a full-time, permanent role with benefits including Provident Fund. The work schedule is a day shift, and the work location is in person.,