Customer Relations Executive

Customer Relations Executive

Experience:

Salary :

Preferred Notice Period

Opportunity Type:

Placement Type:

(*Note: This is a requirement for one of Uplers' Clients)

Must have skills required :

OR

Infibeam (One of Uplers' Clients) is Looking for:

Customer Relations Executive

Role Overview Description

We're Hiring: Customer Relations Executive

Location: Santacruz West, Mumbai

Join our growing team! We’re looking for client-focused individuals to support hotel partners with reservation systems, OTA updates, and booking engine setups. You’ll be the first point of contact for both existing and potential clients.

What you’ll do:

• Assist hoteliers via call & email
• Configure booking engines for hotel websites
• Update OTA systems (like Booking.com, Expedia, etc.)
• Manage client communication & build strong relationships

• Extensive interaction with hoteliers (Clients) to solve reservation system queries on call and email.
• Configuration of a website booking engine for the client's respective websites.
• Making changes on the reservation system and OTA systems as per the Hotelier requirement
• Good knowledge of OTAs would be appreciated
• Customer Relations Executive will be the first point of contact with the existing and prospective clients of the company
• Handling all PR activities such as establishing and maintaining correspondence and communication with the potential customers and existing clients
• Candidate must be open to work in rotational day shifts (No Night shift)

What we’re looking for:

• Graduate in Hospitality, Business Administration, or a related field preferred. Freshers with strong communication skills may also apply.
• Graduate (Hospitality/Business preferred)
• 0–2 years in customer support, hospitality, or OTAs
• Strong communication & problem-solving skills
• Open to rotational day shifts (including afternoon shifts) (No night shifts)
• May work on a weekly off occasionally (comp off provided)

Perks:

• 5 Days Working (Saturday & Sunday off) – with flexibility and comp offs
• Friendly work environment and great learning opportunities

How to apply for this opportunity:

Easy 3-Step Process:

2. Upload updated Resume & Complete the Screening Form

3. Increase your chances to get shortlisted & meet the client for the Interview!

About Our Client:

Infibeam Avenues Limited (IAL) is a leading digital payments and e-commerce technology platforms company in India and provides a comprehensive suite of web services spanning digital payment solutions, data centre infrastructure and software platforms. We provide solutions to merchants, enterprises, corporations and governments in both domestic as well as international markets to enable online commerce. Our digital technology facilitates businesses and governments to execute e-commerce transactions in a safe and secure manner.

About Uplers:

Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career.

(Note: There are many more opportunities apart from this on the portal.)

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!